MAROKO133 Update ai: Salesforce rolls out new Slackbot AI agent as it battles Microsoft an

📌 MAROKO133 Eksklusif ai: Salesforce rolls out new Slackbot AI agent as it battles

Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees.

The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" movement — where software agents work alongside humans to complete complex tasks. The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete.

"Slackbot isn't just another copilot or AI assistant," said Parker Harris, Salesforce co-founder and Slack's chief technology officer, in an exclusive interview with Salesforce. "It's the front door to the agentic enterprise, powered by Salesforce."

From tricycle to Porsche: Salesforce rebuilt Slackbot from the ground up

Harris was blunt about what distinguishes the new Slackbot from its predecessor: "The old Slackbot was, you know, a little tricycle, and the new Slackbot is like, you know, a Porsche."

The original Slackbot, which has existed since Slack's early days, performed basic algorithmic tasks — reminding users to add colleagues to documents, suggesting channel archives, and delivering simple notifications. The new version runs on an entirely different architecture built around a large language model and sophisticated search capabilities that can access Salesforce records, Google Drive files, calendar data, and years of Slack conversations.

"It's two different things," Harris explained. "The old Slackbot was algorithmic and fairly simple. The new Slackbot is brand new — it's based around an LLM and a very robust search engine, and connections to third-party search engines, third-party enterprise data."

Salesforce chose to retain the Slackbot brand despite the fundamental technical overhaul. "People know what Slackbot is, and so we wanted to carry that forward," Harris said.

Why Anthropic's Claude powers the new Slackbot — and which AI models could come next

The new Slackbot runs on Claude, Anthropic's large language model, a choice driven partly by compliance requirements. Slack's commercial service operates under FedRAMP Moderate certification to serve U.S. federal government customers, and Harris said Anthropic was "the only provider that could give us a compliant LLM" when Slack began building the new system.

But that exclusivity won't last. "We are, this year, going to support additional providers," Harris said. "We have a great relationship with Google. Gemini is incredible — performance is great, cost is great. So we're going to use Gemini for some things." He added that OpenAI remains a possibility as well.

Harris echoed Salesforce CEO Marc Benioff's view that large language models are becoming commoditized: "You've heard Marc talk about LLMs are commodities, that they're democratized. I call them CPUs."

On the sensitive question of training data, Harris was unequivocal: Salesforce does not train any models on customer data. "Models don't have any sort of security," he explained. "If we trained it on some confidential conversation that you and I have, I don't want Carolyn to know — if I train it into the LLM, there is no way for me to say you get to see the answer, but Carolyn doesn't."

Inside Salesforce's internal experiment: 80,000 employees tested Slackbot with striking results

Salesforce has been testing the new Slackbot internally for months, rolling it out to all 80,000 employees. According to Ryan Gavin, Slack's chief marketing officer, the results have been striking: "It's the fastest adopted product in Salesforce history."

Internal data shows that two-thirds of Salesforce employees have tried the new Slackbot, with 80% of those users continuing to use it regularly. Internal satisfaction rates reached 96% — the highest for any AI feature Slack has shipped. Employees report saving between two and 20 hours per week.

The adoption happened largely organically. "I think it was about five days, and a Canvas was developed by our employees called 'The Most Stealable Slackbot Prompts,'" Gavin said. "People just started adding to it organically. I think it's up to 250-plus prompts that are in this Canvas right now."

Kate Crotty, a principal UX researcher at Salesforce, found that 73% of internal adoption was driven by social sharing rather than top-down mandates. "Everybody is there to help each other learn and communicate hacks," she said.

How Slackbot transforms scattered enterprise data into executive-ready insights

During a product demonstration, Amy Bauer, Slack's product experience designer, showed how Slackbot can synthesize information across multiple sources. In one example, she asked Slackbot to analyze customer feedback from a pilot program, upload an image of a usage dashboard, and have Slackbot correlate the qualitative and quantitative data.

"This is where Slackbot really earns its keep for me," Bauer explained. "What it's doing is not just simply reading the image — it's actually looking at the image and comparing it to the insight it just generated for me."

Slackbot can then query Salesforce to find enterprise accounts with open deals that might be good candidates for early access, creating what Bauer called "a really great justification and plan to move forward." Finally, it can synthesize all that information into a Canvas — Slack's collaborative document format — and find calendar availability among stakeholders to schedule a review meeting.

"Up until this point, we have been working in a one-to-one capacity with Slackbot," Bauer said. "But one of the benefits that I can do now is take this insight and have it generate this into a Canvas, a shared workspace where I can iterate on it, refine it with Slackbot, or share it out with my team."

Rob Seaman, Slack's chief product officer, said the Canvas creation demonstrates where the product is heading: "This is making a tool call internally to Slack Canvas to actually write, effectively, a shared document. But it signals where we're going with Slackbot — we're eventually going to be adding in additional third-party tool calls."

MrBeast's company became a Slackbot guinea pig—and employees say they're saving 90 minutes a day

Among Salesforce's pilot customers is Beast Industries, the parent company of YouTube star MrBeast. Luis Madrigal, the company's chief information officer, joined the launch announcement to describe his experience.

"As somebody who has rolled out enterprise technologies for over two decades now, this was practically one of the easiest," Madrigal …

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🔗 Sumber: venturebeat.com

📌 MAROKO133 Update ai: After Banning Anthropic From Military Use, Pentagon Still R

Last week, Anthropic’s CEO Dario Amodei publicly drew a line in the sand with the US military, insisting that its AI models may not be used for mass surveillance of Americans or deadly autonomous weapons.

The move infuriated officials at the Pentagon. Defense secretary Pete Hegseth came out in full force, accusing Anthropic of trying to “seize veto power over the operational decisions of the United States military” and banning the company from ever doing any business with any US government entity, “effective immediately.”

President Donald Trump ordered agencies to “immediately cease” using Anthropic’s technology on Friday, while simultaneously claiming that the tool will be phased out of all government work over the next six months.

But given the government’s extensive use of the company’s chatbot Claude during its deadly offensive in Iran, it’s clearly having trouble making do without it. As The Washington Post reports, the US military is extensively using Palantir’s Maven Smart System in the conflict, which has had Anthropic’s Claude chatbot integrated since 2024.

Last week, the Wall Street Journal first reported on the Pentagon’s use of Claude to select attack targets in Iran, hours after the White House announced its ban.

According to WaPo‘s sources, the system spits out precise location coordinates for missile strikes and prioritizes them by importance. Maven was also used during the US military’s invasion of Venezuela and the kidnapping of its president, Nicolás Maduro.

Center Command is “heavily using” the Maven system, Navy admiral Liam Hulin told WaPo.

Military commanders told the newspaper that the military will continue using Anthropic’s tech, regardless of the president ordering them not to, until a viable replacement emerges.

“Whether his morals are right or wrong or whatever, we’re not going to let [Anthropic CEO Dario Amodei’s] decision-making cost a single American life,” a source told WaPo.

It remains to be seen whether OpenAI will swoop in to fill Anthropic’s place. After Amodei’s falling out with the Pentagon, CEO Sam Altman saw an opportunity to strike last week and signed a contract with the Department of Defense — a move that triggered an enormous and ongoing PR crisis and sent uninstalls of ChatGPT soaring.

Whatever the chatbot of choice for military commanders may end up being, the rampant use of AI in war has taken researchers aback. For one, even the most sophisticated chatbots still struggle with the very basics and continue to be haunted by rampant hallucinations. That could have immense implications when it comes to matters of life and death.

So far, the offensive in Iran has resulted in the killing of many hundreds of Iranian civilians, as well as six American soldiers.

“The key paradigm shift is that AI enables the US military to develop targeting packages at machine speed rather than human speed,” Center for a New American Security executive vice president Paul Scharre told WP.

But “AI gets it wrong,” he added. “We need humans to check the output of generative AI when the stakes are life and death.”

More on Anthropic: Sam Altman Is Realizing He Made a Gigantic Mistake

The post After Banning Anthropic From Military Use, Pentagon Still Relying Heavily on It in Iran War appeared first on Futurism.

🔗 Sumber: futurism.com